When it fires
- A thread’s assignee is removed through the Inbox UI
- A thread is unassigned via the API by setting
assigneeIdtonull
Payload
The thread associated with this event.
Show properties
Show properties
The Inbox thread ID.
The platform this thread belongs to. Currently
"twitter".The platform conversation ID.
Whether the thread has been archived.
The ID of the member assigned to the thread.
ISO 8601 timestamp of the last message in the thread.
Timestamp used for sorting — last message time or creation date if no messages exist.
ISO 8601 timestamp of when the thread was created.
"active" or "idle". Idle threads are hidden from the main inbox."unencrypted" or "xChat". Transitions to "xChat" once both parties have exchanged messages.The ID of the account link (connected X account) associated with this thread.
Whether the thread is currently syncing message history from the platform.
Whether this conversation is a message request.
Whether typing indicators are enabled.
null uses the team default.The most recent message in the thread.
Show properties
Show properties
The Inbox message ID.
The message text content.
The
accountLinkId or prospect’s externalId, depending on who sent the message.ISO 8601 timestamp.
The Inbox user ID of the sender, if sent by a team member.
The campaign ID, if sent by a campaign.
The prospect associated with this thread. See the Prospect object for the full shape.
Copy
{
"id": "ck9v2m5nj0xp4wq7ybftrae8",
"seq": 20,
"teamId": "hzcai5t59nn9vsck3rbuepyg",
"type": "thread.unassigned",
"timestamp": "2025-01-15T14:25:00.000Z",
"version": "1.0",
"data": {
"thread": {
"id": "l44e15irdq4db30i77cgphhx",
"platform": "twitter",
"platformId": "1566123362161725440:1876543210987654321",
"done": false,
"assigneeId": null,
"lastMessageTimestamp": "2025-01-15T14:15:00.000Z",
"computedSortTimestamp": "2025-01-15T14:15:00.000Z",
"createdAt": "2025-01-14T09:00:00.000Z",
"status": "active",
"variant": "xChat",
"accountLinkId": "df6jbw4h36qm5d9iu2sgn7kx",
"isSyncing": false,
"isRequest": false,
"typingIndicatorsEnabled": null,
"lastMessage": {
"id": "p8rvk2m5j0xn4wq7ybftcael",
"content": "Can you send over the pricing details?",
"authorId": "1876543210987654321",
"createdAt": "2025-01-15T14:15:00.000Z",
"userId": null,
"campaignId": null
},
"prospect": {
"platform": "twitter",
"platformId": "1876543210987654321",
"externalId": "n7kxqm5d9iu2sgdf6jbw4h36",
"displayName": "Sarah Chen",
"username": "sarahchen",
"handle": "@sarahchen",
"image": "https://pbs.twimg.com/profile_images/example/photo.jpg",
"context": {
"tags": ["l44e15irdq4db30i77cgphhx"],
"statusId": "x9wq5p2bvnhfdteolyr3km7j",
"valuation": 2500,
"notes": "Interested in enterprise plan"
}
}
}
}
}