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A thread that was previously marked as done is reopened — either through the Inbox UI, the API, or when a new message arrives in an archived thread.

Payload

thread
Thread
required
The thread associated with this event.
{
  "id": "ck9v2m5nj0xp4wq7ybftrae8",
  "seq": 89,
  "teamId": "hzcai5t59nn9vsck3rbuepyg",
  "type": "thread.unarchived",
  "timestamp": "2025-01-15T14:10:00.000Z",
  "version": "1.0",
  "data": {
    "thread": {
      "id": "l44e15irdq4db30i77cgphhx",
      "platform": "twitter",
      "platformId": "1566123362161725440:1876543210987654321",
      "done": false,
      "assigneeId": "r3km7xj9wq5p2bvnhfdteoly",
      "lastMessageTimestamp": "2025-01-15T14:09:55.000Z",
      "computedSortTimestamp": "2025-01-15T14:09:55.000Z",
      "createdAt": "2025-01-10T09:00:00.000Z",
      "status": "active",
      "variant": "xChat",
      "accountLinkId": "df6jbw4h36qm5d9iu2sgn7kx",
      "isSyncing": false,
      "isRequest": false,
      "typingIndicatorsEnabled": true,
      "lastMessage": {
        "id": "p8rvk2m5j0xn4wq7ybftcael",
        "content": "Actually, one more question about the pricing tiers.",
        "authorId": "l44e15irdq4db30i77cgphhx",
        "createdAt": "2025-01-15T14:09:55.000Z",
        "userId": null,
        "campaignId": null
      },
      "prospect": {
        "platform": "twitter",
        "platformId": "1876543210987654321",
        "externalId": "l44e15irdq4db30i77cgphhx",
        "displayName": "Sarah Chen",
        "username": "sarahchen",
        "handle": "@sarahchen",
        "image": "https://pbs.twimg.com/profile_images/example/photo.jpg",
        "context": {
          "tags": ["n7kx5d9iu2sgdf6jbw4h36qm"],
          "statusId": "w4h36qm5d9iu2sgdf6jbn7kx",
          "valuation": 2500,
          "notes": "Interested in enterprise plan"
        }
      }
    }
  }
}