thread.unarchived

{
  "id": "ck9v2m5nj0xp4wq7ybftrae8",
  "seq": 89,
  "teamId": "hzcai5t59nn9vsck3rbuepyg",
  "type": "thread.unarchived",
  "timestamp": "2025-01-15T14:10:00.000Z",
  "version": "1.0",
  "data": {
    "thread": {
      "id": "l44e15irdq4db30i77cgphhx",
      "platform": "twitter",
      "platformId": "1566123362161725440:1876543210987654321",
      "done": false,
      "assigneeId": "r3km7xj9wq5p2bvnhfdteoly",
      "lastMessageTimestamp": "2025-01-15T14:09:55.000Z",
      "computedSortTimestamp": "2025-01-15T14:09:55.000Z",
      "createdAt": "2025-01-10T09:00:00.000Z",
      "status": "active",
      "variant": "xChat",
      "accountLinkId": "df6jbw4h36qm5d9iu2sgn7kx",
      "isSyncing": false,
      "isRequest": false,
      "typingIndicatorsEnabled": true,
      "lastMessage": {
        "id": "p8rvk2m5j0xn4wq7ybftcael",
        "content": "Actually, one more question about the pricing tiers.",
        "authorId": "l44e15irdq4db30i77cgphhx",
        "createdAt": "2025-01-15T14:09:55.000Z",
        "userId": null,
        "campaignId": null
      },
      "prospect": {
        "platform": "twitter",
        "platformId": "1876543210987654321",
        "externalId": "l44e15irdq4db30i77cgphhx",
        "displayName": "Sarah Chen",
        "username": "sarahchen",
        "handle": "@sarahchen",
        "image": "https://pbs.twimg.com/profile_images/example/photo.jpg",
        "context": {
          "tags": ["n7kx5d9iu2sgdf6jbw4h36qm"],
          "statusId": "w4h36qm5d9iu2sgdf6jbn7kx",
          "valuation": 2500,
          "notes": "Interested in enterprise plan"
        }
      }
    }
  }
}

A thread that was previously marked as done is reopened — either through the Inbox UI, the API, or when a new message arrives in an archived thread.

Payload

Thread

required

The thread associated with this event.

Show properties

string

The Inbox thread ID.

string

The platform this thread belongs to. Currently "twitter".

string

The platform conversation ID.

boolean

Whether the thread has been archived.

string | null

The ID of the member assigned to the thread.

string | null

ISO 8601 timestamp of the last message in the thread.

string | null

Timestamp used for sorting — last message time or creation date if no messages exist.

string

ISO 8601 timestamp of when the thread was created.

string

"active" or "idle". Idle threads are hidden from the main inbox.

string

"unencrypted" or "xChat". Transitions to "xChat" once both parties have exchanged messages.

string

The ID of the account link (connected X account) associated with this thread.

boolean

Whether the thread is currently syncing message history from the platform.

boolean

Whether this conversation is a message request.

boolean | null

Whether typing indicators are enabled. null uses the team default.

object | null

The most recent message in the thread.

Show properties

string

The Inbox message ID.

string

The message text content.

string

The accountLinkId or prospect’s externalId, depending on who sent the message.

string

ISO 8601 timestamp.

string | null

The Inbox user ID of the sender, if sent by a team member.

string | null

The campaign ID, if sent by a campaign.

object

The prospect associated with this thread. See the Prospect object for the full shape.

{
  "id": "ck9v2m5nj0xp4wq7ybftrae8",
  "seq": 89,
  "teamId": "hzcai5t59nn9vsck3rbuepyg",
  "type": "thread.unarchived",
  "timestamp": "2025-01-15T14:10:00.000Z",
  "version": "1.0",
  "data": {
    "thread": {
      "id": "l44e15irdq4db30i77cgphhx",
      "platform": "twitter",
      "platformId": "1566123362161725440:1876543210987654321",
      "done": false,
      "assigneeId": "r3km7xj9wq5p2bvnhfdteoly",
      "lastMessageTimestamp": "2025-01-15T14:09:55.000Z",
      "computedSortTimestamp": "2025-01-15T14:09:55.000Z",
      "createdAt": "2025-01-10T09:00:00.000Z",
      "status": "active",
      "variant": "xChat",
      "accountLinkId": "df6jbw4h36qm5d9iu2sgn7kx",
      "isSyncing": false,
      "isRequest": false,
      "typingIndicatorsEnabled": true,
      "lastMessage": {
        "id": "p8rvk2m5j0xn4wq7ybftcael",
        "content": "Actually, one more question about the pricing tiers.",
        "authorId": "l44e15irdq4db30i77cgphhx",
        "createdAt": "2025-01-15T14:09:55.000Z",
        "userId": null,
        "campaignId": null
      },
      "prospect": {
        "platform": "twitter",
        "platformId": "1876543210987654321",
        "externalId": "l44e15irdq4db30i77cgphhx",
        "displayName": "Sarah Chen",
        "username": "sarahchen",
        "handle": "@sarahchen",
        "image": "https://pbs.twimg.com/profile_images/example/photo.jpg",
        "context": {
          "tags": ["n7kx5d9iu2sgdf6jbw4h36qm"],
          "statusId": "w4h36qm5d9iu2sgdf6jbn7kx",
          "valuation": 2500,
          "notes": "Interested in enterprise plan"
        }
      }
    }
  }
}

Webhooks

Event types

Payload

​Payload

Payload