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If messages aren’t appearing in Inboxapp, work through these checks.

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1. Chrome extension

  • Confirm the Inboxapp Chrome extension is installed.
  • On x.com, use the correct X account.
  • Confirm the Inboxapp floating icon appears. Missing icon → reinstall the extension.
  • Click the icon → select the account → Link, or reconnect under Linked Accounts.
Full checklist: Chrome extension troubleshooting.

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2. Browser basics

  • Fully quit and reopen Chrome.
  • Remember large inboxes can take hours; small ones (<100 contacts) are usually fast.
  • Sync continues in the cloud — you don’t need to keep the browser open.

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3. XChat PIN

Encrypted XChat conversations need your XChat PIN. Without it, those messages can’t sync — What is XChat.

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4. Clear IndexedDB (advanced)

Use this when the extension is linked but sync stays stuck.
  1. Open x.com.
  2. Right-click → Inspect.
  3. Open the Application tab.
  4. Under Storage → IndexedDB, delete Inboxapp / messaging entries.
  5. Close DevTools and refresh.
This clears local browser data only — your messages in Inboxapp remain. Still stuck? Contact support from the app.